Terms & Conditions

1. Acceptance of terms

By creating an account or using Clientell (“the Service”), you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, do not use the Service. These terms apply to all users, including salespeople, stylists, and any other individuals accessing the platform.

2. Description of service

Clientell is a client relationship management platform designed for luxury retail salespeople and stylists. It provides tools for managing a client book, logging interactions, tracking spend, receiving AI-generated outreach suggestions, and managing events. The Service is provided on an “as is” basis and is subject to change.

3. Account registration

You must sign in using a valid Google account. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. You must notify us immediately of any unauthorized access at privacy@clientell.com.

You must be at least 18 years old to use the Service. By using Clientell you represent that you meet this requirement.

4. Your data and client data

You retain full ownership of all data you enter into Clientell, including your client book, interaction records, and notes (“Your Data”). You grant Clientell a limited licence to store, process, and display Your Data solely to provide the Service to you.

You are responsible for ensuring you have the legal right to store personal data about your clients in Clientell. Where required by applicable law (including GDPR), you must have a lawful basis to process your clients' personal data. Clientell acts as a data processor on your behalf for this data.

You must not enter into Clientell any sensitive personal data (as defined by GDPR Article 9) including health data, racial or ethnic origin, or biometric data.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Upload, store, or transmit data you do not have the right to process
• Attempt to gain unauthorized access to any part of the Service or its infrastructure
• Use automated scripts to scrape, crawl, or extract data from the Service
• Resell, sublicense, or redistribute the Service without written consent
• Impersonate any person or entity or misrepresent your affiliation
• Transmit malware, viruses, or any code of a destructive nature
• Use the AI features to generate illegal, harmful, or harassing content

6. AI features

Clientell uses Anthropic's Claude API to power the AI assistant and nudge engine. AI responses are generated automatically and may not always be accurate. You are responsible for reviewing AI-generated suggestions before acting on them. Clientell makes no warranty as to the accuracy, completeness, or suitability of AI outputs.

Do not share confidential business information, legally privileged communications, or sensitive personal data with the AI assistant beyond what is necessary to use the Service.

7. Intellectual property

The Clientell platform, including its code, design, branding, and AI-generated interface elements, is owned by Clientell and protected by intellectual property laws. These Terms do not grant you any rights to Clientell's intellectual property other than the limited right to use the Service as described herein.

Your Data remains yours. We claim no intellectual property rights over it.

8. Third-party integrations

The Service integrates with Google OAuth, Google Calendar, Google People API, and optionally Twilio for SMS. Your use of these third-party services is subject to their own terms and privacy policies. Clientell is not responsible for the practices of these third parties.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLIENTELL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your account if you violate these Terms, with or without notice. Upon termination, your right to use the Service ceases immediately. We will delete your data within 30 days of account closure, subject to legal retention requirements.

12. Changes to terms

We may modify these Terms at any time. We will notify you of material changes via email or in-app notice at least 14 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.

14. Contact

Questions about these Terms: legal@clientell.com